ScrubClub

Frequently Asked Questions

At ScrubClub, we offer a comprehensive range of professional cleaning services to cater to your specific needs. Our services include deep cleaning, regular maintenance, move-in/move-out cleaning, short term rental office cleaning, and more. Whatever your cleaning requirements may be, our experienced team is equipped to handle them with precision and excellence.

ScrubClub carefully selects, vets, and trains every member of our cleaning team. You can trust that our professionals are experienced, bonded, and insured to provide you with top-quality cleaning services.

Absolutely! We understand that each space has unique requirements. We offer customizable cleaning solutions to accommodate your specific needs and preferences. Just let us know your preferences, and we’ll tailor our service accordingly.

Yes, our professional cleaners come fully equipped with all the necessary supplies and equipment needed to perform the cleaning tasks. You don’t have to worry about providing anything; we’ve got you covered.

Booking a cleaning service with ScrubClub is quick and easy. Simply fill out our online form with your basic details and cleaning requirements, and we’ll provide you with a free estimate. Once you approve the estimate, we’ll schedule a convenient time for the cleaning service.

We offer convenient payment options for our customers. You can pay securely online using a credit card or arrange for an alternative payment method. Our team will provide you with all the necessary payment details and instructions.

If you have a washing machine and/or dryer in your home, your professional can absolutely wash and fold your laundry for you! But you need to add it as an extra during the checkout process so the professional can be sure to set aside enough time to clean your home and still have time for laundry (it will add an extra hour onto your booking).

Absolutely! Trust is a fundamental value at ScrubClub, and we take it seriously. All our cleaning professionals undergo thorough background checks and are selected for their integrity and reliability. We strive to provide our clients with peace of mind by ensuring that our team members are trustworthy and committed to delivering excellent service. With ScrubClub, you can confidently trust our cleaners to handle your cleaning needs with the utmost professionalism and respect for your space.

It depends entirely on the size of your house! The minimum booking length is 3 hours, but you can always request a longer booking if you need one. Depending on the number of bedrooms and bathrooms you have, our checkout process will automatically scale your booking to the recommended amount of time for a home of your size.

There’s no need to vacuum before our team arrives; that’s what you hire us for! However, for the most efficient clean, we kindly ask that you pick up any toys, clothing, or trash. Ensure your pets are comfortable during the cleaning to avoid disruptions.
No, you don’t need to be home for us to clean. Our team works during regular work hours, and many clients are away when we arrive. We are provided with access to your property, ensuring a hassle-free cleaning experience.
At ScrubClub, we treat your home or office with the utmost care. If any damage occurs during our cleaning, we make every effort to repair or replace the item. Our team is fully insured to handle any necessary claims.
We strive to provide consistent cleaning every time, and you can communicate any specialized needs during your first consultation. If something essential is missed, contact us, and we’ll address it as part of our service guarantee.
ScrubClub is fully licensed and insured, as are our cleaning professionals. You can have peace of mind knowing that if any injuries occur on your property, our insurance covers it.
No, you don’t need to provide cleaning supplies. We arrive fully equipped and bring our own cleaning products and equipment. If you have specific preferences, let us know, and we’ll do our best to accommodate them.
Life happens, and we understand. If you need to reschedule, please notify us at least 2 business days in advance. Otherwise, a full-price charge will apply.
If your cleaning appointment falls on a holiday, we’ll reach out to you to reschedule.
Yes, we encourage it! Your preferences help us deliver the cleaning your space deserves. Please communicate your instructions directly to our office manager, and we’ll ensure they are noted in your file.
ScrubClub offers flexible cleaning schedules, including weekly, bi-weekly, monthly, and one-time services. We adapt to your needs, budget, and cleaning requirements.
We believe in consistency, and we strive to send the same team for each of your appointments. If a team member is unavailable, we find a suitable replacement to ensure quality service.
While not expected, our cleaning professionals are allowed to accept tips. Whether you choose to tip after each service or annually, your appreciation is greatly appreciated.
Yes, pets are welcome! However, for safety reasons, if your pet tends to be aggressive, please keep them in a separate area during the cleaning. Let us know how to handle cleaning around your pets if you won’t be home.